We have all been awed by someone who always seems to know what to say and how to say it in any situation. These people know how to communicate with diplomacy, tact and confidence.
Research conducted by Mike Poskey at ZERORISK HR indicates that one of five emotional intelligence competencies that successful leaders employ is called “social skills and political correctness.” This competency is important in all areas of life.
The ability to communicate with diplomacy and tact improves your leadership skills by helping you manage change, negotiate and compromise, resolve conflicts, gain consensus and collaboration, and create a cohesive team.
Participants will be able to:
• Respond to difficult situations in a confident, diplomatic and tactful way.
• Give and receive feedback without eliciting negative emotions.
Presented by: Mike Iorio, Dale Carnegie
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